Refund Policy

At Adversal Media, we are committed to delivering exceptional digital services that amplify your brand and multiply your revenue. Your satisfaction is our priority, and we stand behind the quality of our website development, digital marketing, cloud hosting, security, SEO, and video editing services. This refund policy outlines our commitment to fair and transparent service practices.

Refund requests must be made within the following timeframes from the date of service delivery or purchase:

• •14 Days: For digital products, website templates, UI components, and one-time service purchases
• •7 Days: For subscription services, cloud hosting plans, security retainers, and recurring digital marketing services
• •30 Days: For custom website development projects, comprehensive SEO campaigns, and video editing projects (evaluated case-by-case based on project scope)

At Adversal Media, we believe in fair business practices. You may be eligible for a refund in the following situations:

• Service Not Delivered: If Adversal Media fails to deliver the agreed-upon website, marketing campaign, hosting setup, or other digital service as specified in the project scope
• Significant Defects: If the delivered website, digital asset, or service has critical bugs, security vulnerabilities, or functionality issues that prevent normal business operations
• Service Not as Described: If the final deliverable differs significantly from the agreed-upon specifications, design mockups, or project requirements
• Double Payment: If your payment method was accidentally charged multiple times for the same service
• Cancellation Before Work Begins: If you cancel your project before Adversal Media commences any work on your behalf
• Hosting Downtime SLA Breach: For cloud hosting services, if uptime falls below the guaranteed 99.9% SLA (pro-rated credit applicable)

To maintain fair business practices and respect the resources committed to your projects, refunds will not be issued in the following circumstances:

• Change of Mind: If you change your mind after service delivery or project completion, despite Adversal Media fulfilling all obligations
• Project Completed and Approved: Once a custom website, marketing campaign, video project, or digital asset is completed, delivered, and approved by the client
• Expired Timeframe: Refund requests made after the applicable refund period (14 days, 7 days, or 30 days) has expired
• Partial Service Usage: If you have utilized significant portions of the service, consumed deliverables, or benefited from completed work
• Third-Party Costs: Fees paid to external service providers including domain registrations, premium software licenses, stock media, ad spend, and external API services
• SEO and Marketing Results: SEO rankings, traffic growth, and marketing outcomes depend on multiple factors and cannot be guaranteed for refunds

Adversal Media offers tailored refund policies for each service category based on the nature of work and resources involved:

Adversal Media aims to process refund requests promptly and fairly. To initiate a refund request, follow these steps:

1. 1Contact the Adversal Media support team at support@adversalmedia.com with your refund request
2. 2Provide your project ID, invoice number, service details, and a clear explanation for your refund request
3. 3Our team will review your request, assess the work completed, and respond within 3-5 business days
4. 4If approved, your refund will be processed within 7-14 business days to your original payment method

Adversal Media issues refunds using the original payment method whenever possible. If your original payment method is no longer available, we will work with you to find an alternative solution such as bank transfer or credit toward future services. Processing times vary by payment provider: credit card refunds typically appear within 7-14 business days, while bank transfers may take 5-10 business days.

If your refund request is denied and you believe this decision requires further review, you can escalate the matter to the Adversal Media management team by contacting legal@adversalmedia.com. We will conduct a thorough review of your case, examining all project documentation, communications, and deliverables, and provide a final decision within 5 business days. For disputes that remain unresolved through our internal process, you may contact your payment provider or card issuer to explore additional resolution options.

Adversal Media reserves the right to modify this refund policy periodically to reflect changes in our business practices or service offerings. Changes will be posted on this page with an updated "Last updated" date. Your continued engagement with our services after policy changes constitutes acceptance of the new terms.

For refund-related questions or to request a refund, please contact the Adversal Media team: